Construction products / materials involve significant logistic cost. Since significant logistic cost is incurred in delivery of world class “SRMB” products, SRMB follows restrictive cancellation and return policy. In the rare event of customer not finding the products as per his / her requirement, cancellation or return option may be exercised in the following cases only.
Orders can always be cancelled within 24 hours post order confirmation intimation from the end of SRMB Srijan Private Limited.
The alleged disputed products in the event of return of material should be unused and unaltered from its original packing and product condition.
The customer shall have the following options at the time of cancellation / return. In case of request for cancellation / return, post dispatch of material and confirming to the conditions of return, the following process shall be applicable : (click here to submit order cancellation and exchange / payment refund request form) or mail your request at the following id : email@example.com or call our toll free helpline number 1800 120 4868)
Detention charges are as follows:
For 1 day (1 day detention if vehicle stranded beyond 8 hrs of placement) : Rs 3000 /-
For 2 days (2 days detention if vehicle stranded beyond 4 PM next day): Rs 6000/-
For 3 days (3 days detention if vehicle stranded beyond 4 PM 3rd day): Rs 10000/-
For 4 th day : Return request may be rejected at the discretion of SRMB , if the reasons for delay are due to the fault of the customer.